CONTACT US 0208 543 3544 (Mon - Fri 9:00am - 5:30pm excluding Bank Holidays)

Frequently Asked Questions


Customer Service 


How do I speak to a member of your Customer Service team?

Please call us on 0208 543 3544 our standard hours are Monday - Friday 09:00am - 5:30pm GMT excluding bank holidays. Alternatively, you can email us at

I need some product advice, where can I find assistance?

Speak to one of our expert skin consultants by calling 0208 543 3544 where you will receive a customised product recommendation tailored to your skin and lifestyle.




When will my order arrive?

We deliver to over 30 countries worldwide, including the UK, US and Ireland. For more details please refer to our Shipping page

How do you deal with US Sales Tax?
Sales tax will be calculated within the US checkout at the rate relevant to your location. 

Do you deliver internationally?

We deliver to over 30 countries worldwide. Deliveries can take between 10-14 days dependent on your location. The cost is based on a combination of your location and the weight of the goods. If you wish to place an order on the UK and ship to the USA or Canada please call us on 0208 543 3544.


Why don’t you ship to Australia or New Zealand?

Due to the distribution agreement we have in place with Mecca and Harvey Nichols we are unable to ship directly to Australia or New Zealand. Please buy from these retailers directly. If you wish to order from these countries and send to a UK address then please call us on 0208 543 3544.



How do I return my order?

We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. Please visit our Returns Policy for full details.


Product Information

Are your products tested on animals?

No, we do not test on animals. Click here for information on our 'Beauty Without Bunnies' accreditation.


Is the product availability the same across all This Works websites?

We have two warehouses, one in the United Kingdom and another in the United States. Product availability differs between the two locations. Our £ GBP website and our € Euro websites are serviced from the United Kingdom, and our $ US website serviced from our US warehouse. You are able to order from any one of our websites and have your order shipped to any address, but if you're a customer from the United States ordering on our UK and EU websites, you should be aware that your order will take a little longer to arrive because it will be shipped out of the UK.

Are your products organic?

90% of the essential oils we currently use are from plants which are organically grown although not necessarily with organic certification. We believe this is the best way to guarantee the highest quality ingredients at any one time. Organic harvests vary year on year and we constantly strive to perfect product quality. We are committed to producing products that really work and do what they say and organic is not necessarily the guarantee of quality and performance. We are committed to honesty and are not trying to jump on the organic bandwagon. We only launch products that we are able to produce to our exacting standards.


Are your products natural?

All of our products have natural ingredients with no unnecessary harsh chemicals. We use 100% natural fragrances and 100% pure essential oils. Our products are free from phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, petrolatum and propylene glycol.


How long can I keep my product for?

Our products have an un-opened shelf life of 3 years.  Once the product has been opened please see the Product After Opening symbol on the bottle (typically 6-12 months).  Store in a dry place away from direct sunlight.


Are your products safe to use during pregnancy?

The only products that are NOT suitable for pregnancy are the bath oils (energy bank bath oil, in the zone bath oil, deep calm bath oil and the NEW deep sleep bath oil) as they contain 30% pure essential oils. There are no counter indications with any of the other products. Products have completed a product safety assessment by an independent toxicologist. This assessment takes into account that the user of a product could be pregnant all formulations excluding bath oils are safe to use during pregnancy.


Can I use your products if I am going through chemotherapy?

We recommend that you first speak to your GP and seek medical advise on the use of our products during treatment.  


How long will a pillow spray 75ml last?

With 2/3 sprays every day, it usually lasts 3-4 months.


What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products?

Our signature deep sleep blend of Lavender, Camomile & Vetivert is the same, however in the sleep plus pillow spray the concentration is x 3. Deep sleep pillow spray is ideal for helping you relax and fall asleep whereas sleep plus pillowspray is for those who are restless sleepers and wakeup during the night.


Does the pillow spray work the first time you try it?

Yes. Following independent user trials, results show the efficacy after 1 night and 2 weeks. The effect is immediate for both pillow sprays. However there is also a longer term effect whereby the pillow sprays can help restore a healthy sleep pattern over time.

Can children use the pillow spray?
Keep out of reach of children. Our pillow sprays are suitable for ages 3+ under adult supervision. 

Are there any usage warnings I need to be aware of for pillow spray use?

Avoid contact with eyes. For external use only. May cause an allergic skin reaction. If on skin: wash with plenty of soap and water. If skin irritation or rash occurs: get medical advise/ attention. Contains Fragrance mixture (Linalool; Linalyl Acetate; Vetiverols; Ocimene; Caryophyllene; Terpentine-4-ol; beta-Pinene; d-Limonene; 1-Octen-3-yl acetate; Geraniol)


How do the essential oils work to encourage calm and sleep?
The aroma is inhaled when you breath in and is transported by the olfactory nerves which interact with the limbic system. This is the part of the brain that controls your mood and state of mind. Smell has a powerful effect on what goes on in the brain. The essential oils in This Works' sleep blend are specifically chosen for their calming and relaxing benefits on both mind and body.

What does retinol do?

Retinol is a naturally occurring from of Vitamin A and is found in fish liver oils, eggs and some plants e.g. Carrots. Retinol treats skin ageing by increasing the amount of collagen and increasing cell renewal. It thickens the skin and reduces pigmentation.

What products have retinol in?

Our no wrinkles skin care range contains a potent concentration of the most effective anti-ageing ingredients sourced from nature, these include Retinol, Hyaluronic Acid and Vitamin C.


I have very sensitive skin, what do you recommend?
The following products have been dermatologically tested and are suitable for sensitive skin: in transit no traces, in transit skin defence SPF30, in transit spray-on moisture and no wrinkles tired eyes.

What wax are your candles made from?

The wax in our candles is soy and mineral wax.


Do we have microbeads in any of our products?



What is Prop 65?
This Works products meet all applicable US and EU safety standards and other cosmetic-related requirements. All products have been assessed for safety by qualified professional toxicologists, whose review included consideration of how the products are used. We have recently added language to our packaging to comply with a California law that requires warnings on products sold to consumers in California that contain any of a number of chemicals that the state of California has classified as carcinogens.  Our products contain very low levels of these substances; however, California requires a warning on all products that contain these substances, regardless of the level or exposure. Importantly, this warning language does not mean that our products are in violation of any product-safety standards or requirements. All This Works product ingredients are sourced from reputable sources who provide us with full safety data about the ingredients


Are our products Vegan?
At This Works we believe our customers have the right to total transparency as regards our ingredients and manufacturing, ensuring your decision to purchase is fully informed. We are committed to ensuring our packaging and ingredients are as environmentally and socially conscious as possible.100% of our products are cruelty free. At no point has any product or product ingredient been tested on animals. Whenever possible we formulate without the use of animal-derived ingredients, however, to ensure product efficacy there are times when our formulations include animal-derived ingredients. Full ingredient listings can be found on our product packaging and our website product pages. Our customer service team is always happy to answer any specific questions. We do not claim to be 100% vegan as our products are manufactured in areas where non-vegan ingredients have been handled and so although we ensure lines and equipment are cleaned between runs, there is a minimal risk of cross.

Are we clean?
Let’s keep it clean. We work with ingredients consciously, mindful of the impact they have on your skin and the world. ‘Clean’ for us means 100% natural fragrances and 100% pure essential oils. It doesn’t mean phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, petrolatum, propylene glycol, Ethanolamines, Nanoparticles, Toluene , Heavy Metals, Formaldehyde, Triclosan and Triclocarban, Methyl Cellosolve or 2-Methoxyethanol, Methylchloroisothiazolinone and Methylisothiazolinone. No exceptions. 


Is your product packaging recyclable?
At This Works we believe our customers have the right to total transparency as regards our ingredients and manufacturing, ensuring your decision to purchase is fully informed. We are committed to ensuring our packaging and ingredients are as environmentally and socially conscious as possible. All of our cartons are FSC certified and 100% full recyclable. We recommend contacting your local council or visiting a local recycling centre for details on the specific recycling services available in your area.

Who are Canopy Growth?  

Canopy Growth are the world-leading producer and supplier of Cannabidiol (CBD) the non -psychoactive component of cannabis. In May 2019 they acquired This Works, becoming our parent company. 

More information on Canopy Growth can be found at


What is CBD?
CBD or Cannabidiol is a naturally occurring, non-intoxicating chemical compound found in the cannabis plant.


Is CBD psychoactive?
No, CBD is one of the two best known substances associated with cannabis plants. CBD works on the body and has no psychoactive effect. The second THC is what gives marijuana its high, and is a psychoactive drug.


Why is CBD being used in beauty products?
Research into the benefits of CBD is an on-going and emerging process, however, studies suggest it has multiple benefits for our skin and wellbeing. These include anti-inflammatory properties to help soothe irritation (even on sensitive skin), antioxidants to help tackle signs of ageing and the potential to decrease excessive sebum production.


Is CBD legal?
The regulations around the usage of CBD-based cosmetic products are not globally consistent. At the current time CBD is not a controlled substance in many markets including the UK, US, Canada, Australia and can be used in cosmetic products as long as they follow the appropriate legal legislation.


Do This Works products currently include CBD?
No, at this time no This Works product is formulated with CBD.


Will there be changes to existing formulas?
No, we have no plans to change the quality or formulation of any of our existing products.


Will This Works launch products with CBD?
As a business we are continually reviewing our formulations and ingredient usage to ensure we are providing the best sleep, skin and bodycare solutions for our customers. CBD is currently an ingredient that we are researching and our customers should be assured that before we bring any product to market it will have been developed following the appropriate legal and ethical legislation and put through the same rigorous testing process our customers have come to trust and expect.


How will I know when This Works products include CBD?
We operate a 100% transparency policy when it comes to our ingredients and any inclusion of CBD will be clearly sign posted on pack, on our website and included in our ingredients listing.


Where can I find out more information about This Works and CBD?
You can learn more on This Works and CBD / this announcement by visiting and


* CANNABIDIOL (CBD) Critical Review Report. WHO Expert Committee on Drug Dependence. Geneva, June 4-7, 2018. Available at: Accessed 30 Dec 2018.


Store Information

Are there any physical stores where I can purchase This Works' products?

Please visit our stockists page for a full list of worldwide locations.

Company Information

Are you recruiting?

Due to the rapid growth of the This Works brand we are constantly looking for new talent to join our team.

Opportunities regularly arise across all areas of the business including store consultants, sales and head office positions.

Please visit our careers page for any current vacancies.