How do I speak to a member of your Customer Service team?
Please call us on 0208 543 3544 our standard hours are Monday - Friday 09:00am - 5:30pm GMT excluding bank holidays. Alternatively, you can email us at firstname.lastname@example.org.
Speak to one of our expert skin consultants by calling 0208 543 3544 where you will receive a customised product recommendation tailored to your skin and lifestyle.
When will my order arrive?
We deliver to over 30 countries worldwide, including the UK, US and Ireland. For more details please refer to our Shipping page
Do you deliver internationally?
We deliver to over 30 countries worldwide. Deliveries can take between 10-14 days dependent on your location. The cost is based on a combination of your location and the weight of the goods. If you wish to place an order on the UK and ship to the USA or Canada please call us on 0208 543 3544.
Why don’t you ship to Australia or New Zealand?
Due to the distribution agreement we have in place with Mecca and Harvey Nichols we are unable to ship directly to Australia or New Zealand. Please buy from these retailers directly. If you wish to order from these countries and send to a UK address then please call us on 0208 543 3544.
We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. Please visit our Returns Policy for full details.
Is the product availability the same across all This Works websites?
We have two warehouses, one in the United Kingdom and another in the United States. Product availability differs between the two locations. Our £ GBP website and our € Euro websites are serviced from the United Kingdom, and our $ US website serviced from our US warehouse. You are able to order from any one of our websites and have your order shipped to any address, but if you're a customer from the United States ordering on our UK and EU websites, you should be aware that your order will take a little longer to arrive because it will be shipped out of the UK.
90% of the essential oils we currently use are from plants which are organically grown although not necessarily with organic certification. We believe this is the best way to guarantee the highest quality ingredients at any one time. Organic harvests vary year on year and we constantly strive to perfect product quality. We are committed to producing products that really work and do what they say and organic is not necessarily the guarantee of quality and performance. We are committed to honesty and are not trying to jump on the organic bandwagon. We only launch products that we are able to produce to our exacting standards.
Are your products natural?
All of our products have natural ingredients with no unnecessary harsh chemicals. We use 100% natural fragrances and 100% pure essential oils. Our products are free from phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, petrolatum and propylene glycol.
How long can I keep my product for?
Our products have an un-opened shelf life of 3 years. Once the product has been opened please see the Product After Opening symbol on the bottle (typically 6-12 months). Store in a dry place away from direct sunlight.
Are your products safe to use during pregnancy?
The only products that are NOT suitable for pregnancy are the bath oils (energy bank bath oil, in the zone bath oil, deep calm bath oil and the NEW deep sleep bath oil) as they contain 30% pure essential oils. There are no counter indications with any of the other products. Products have completed a product safety assessment by an independent toxicologist. This assessment takes into account that the user of a product could be pregnant all formulations excluding bath oils are safe to use during pregnancy.
Can I use your products if I am going through chemotherapy?
We recommend that you first speak to your GP and seek medical advise on the use of our products during treatment.
How long will a pillow spray 75ml last?
With 2/3 sprays every day, it usually lasts 3-4 months.
What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products?
Our signature deep sleep blend of Lavender, Camomile & Vetivert is the same, however in the sleep plus pillow spray the concentration is x 3. Deep sleep pillow spray is ideal for helping you relax and fall asleep whereas sleep plus pillowspray is for those who are restless sleepers and wakeup during the night.
Does the pillow spray work the first time you try it?
Yes. Following independent user trials, results show the efficacy after 1 night and 2 weeks. The effect is immediate for both pillow sprays. However there is also a longer term effect whereby the pillow sprays can help restore a healthy sleep pattern over time.
Can children use the pillow spray?
Are there any usage warnings I need to be aware of for pillow spray use?
Avoid contact with eyes. For external use only. May cause an allergic skin reaction. If on skin: wash with plenty of soap and water. If skin irritation or rash occurs: get medical advise/ attention. Contains Fragrance mixture (Linalool; Linalyl Acetate; Vetiverols; Ocimene; Caryophyllene; Terpentine-4-ol; beta-Pinene; d-Limonene; 1-Octen-3-yl acetate; Geraniol)
How do the essential oils work to encourage calm and sleep?
Retinol is a naturally occurring from of Vitamin A and is found in fish liver oils, eggs and some plants e.g. Carrots. Retinol treats skin ageing by increasing the amount of collagen and increasing cell renewal. It thickens the skin and reduces pigmentation.
What products have retinol in?
Our no wrinkles skin care range contains a potent concentration of the most effective anti-ageing ingredients sourced from nature, these include Retinol, Hyaluronic Acid and Vitamin C.
I have very sensitive skin, what do you recommend?
What wax are your candles made from?
The wax in our candles is soy and mineral wax.
Do we have microbeads in any of our products?
What is Prop 65?
Are our products Vegan?
Is your product packaging recyclable?
Who are Canopy Growth?
Canopy Growth are the world-leading producer and supplier of Cannabidiol (CBD) the non -psychoactive component of cannabis. In May 2019 they acquired This Works, becoming our parent company.
More information on Canopy Growth can be found at https://www.canopygrowth.com/
What is CBD?
Is CBD psychoactive?
Why is CBD being used in beauty products?
Is CBD legal?
Do This Works products currently include CBD?
Will there be changes to existing formulas?
Will This Works launch products with CBD?
How will I know when This Works products include CBD?
Where can I find out more information about This Works and CBD?
* CANNABIDIOL (CBD) Critical Review Report. WHO Expert Committee on Drug Dependence. Geneva, June 4-7, 2018. Available at: https://www.who.int/medicines/access/controlled-substances/CannabidiolCriticalReview.pdf. Accessed 30 Dec 2018.
Please visit our stockists page for a full list of worldwide locations.
Due to the rapid growth of the This Works brand we are constantly looking for new talent to join our team.
Opportunities regularly arise across all areas of the business including store consultants, sales and head office positions.
Please visit our careers page for any current vacancies.