1. Delivery Costs
3.1 Delivery timescales are dependent on the delivery option selected during checkout (detailed in section 1). Orders placed on Saturdays, Sundays or UK bank holidays will not be processed until the next working day.3.2 International deliveries take approximately up to 10-14 working days. During the holiday period, these delivery times may vary due to higher volumes. Please contact our customer services by email at email@example.com or on 0208 543 3544 if you have any questions. 3.3 International orders will be sent on a tracked service on orders over £100 (excluding VAT). All orders under this amount will be sent via a standard service. 3.4 We cannot guarantee delivery dates for overseas delivery as they are subject to customs clearance in the destination country. 3.5 We shall not be liable for any delay in delivery of the Products howsoever caused including but not limited to force majeure events. These are circumstances beyond our reasonable control (clause 10.6 of our general terms and conditions).
For Try before you buy returns, please return to us within 14 days of receiving the product and follow the return instructions below. You must arrange for and pay the costs of returning the Products to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.4.1 You may return any Product in its original condition for a full refund or exchange within 14 working days of delivery. Original condition means that there are no scratches or marks on the Product and the Products packaging has not been opened or damaged.4.2 Please see clause 3 of our general terms and conditions for more information on returning your ordered Products to us. 4.3 Please enclose the following details with your returned Products:
4.4 Please send your returned Products to:
This Works Products Limited
53 St. George's Road