Frequently Asked Questions
How can I order from This Works over the phone?
Our experienced Customer Care Advisors are available to assist you with placing orders and product advice.
Contact Customer Care by emailing or calling 0208 543 3544 (Monday - Friday 9:00am - 5:30pm excluding bank holidays).

When will my order arrive?

We currently offer three UK delivery options:

Standard 2nd Class Delivery (3-5 working days): FREE
Delivery in the UK is by Royal Mail 2nd class post.

Standard 1st Class Delivery (2-3 working days): £2.95
Delivery in the UK is by Royal Mail 1st class post.

Next Day Delivery: £7.95
Orders must be placed before 2pm GMT between Monday and Thursday and be to a delivery address within the UK. Parcels will arrive before 6pm the next working day.
Deliveries must be signed for. Certain destinations may take a little longer.

International Delivery
Please visit our Delivery page for full details of all of our delivery options including International delivery.

How do I return my order?
We do our best to ensure that you are completely satisfied with your order. If you are not, returning your order is simple. Please visit our Returns Policy for full details.

Why don’t you ship to Australia, New Zealand or Hong Kong?
Due to the distribution agreement we have in place with Mecca and Harvey Nichols we are unable to ship directly to Australia, New Zealand or Hong Kong. Please buy from these retailers directly.
If you wish to order from these countries and send to a UK address then please call us on 0208 543 3544.

Are your products organic?
90% of the essential oils we currently use are from plants which are organically grown although not necessarily with organic certification. We believe this is the best way to guarantee the highest quality ingredients at any one time. Organic harvests vary year on year and we constantly strive to perfect product quality. We are committed to producing products that really work and do what they say and organic is not necessarily the guarantee of quality and performance. We are committed to honesty and are not trying to jump on the organic bandwagon. We only launch products that we are able to produce to our exacting standards.

Are your products natural?

All of our products have natural ingredients with no unnecessary harsh chemicals. We use 100% natural fragrances and 100% pure essential oils. Our products are free from phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, petrolatum and propylene glycol.

How long can I keep my product for?
All our products use natural ingredients and we do not use parabens, therefore please use your opened product within 6 months. Unopened products have a shelf life of 2 years. Store in a dry place away from direct sunlight. Want to know more on ingredients used in cosmetics and skincare? Good websites to visit include:
CTPA- Cosmetic, Toiletry and Perfumery Association -
Sense about science -

Are your products safe to use during pregnancy?
The only products that are NOT suitable for pregnancy are the bath oils (energy bank bath oil, in the zone bath oil, deep calm bath oil and the NEW deep sleep bath oil) as they contain 30% pure essential oils. There are no counter indications with any of the other products. Products have completed a product safety assessment by an independent toxicologist. This assessment takes into account that the user of a product could be pregnant all formulations excluding bath oils are safe to use during pregnancy.

What products are suitable for those going through chemotherapy?

None of the essential oils would interfere with chemotherapy. All products, bar one, are safe for use during chemotherapy, however as with any medical treatment an individual should consult their medical profession for specifics surrounding their care. We would not recommend deep sleep bath oil as it may be too strong for the body that is in a weakened state. Unless the hospital has given specific products to avoid, cosmetic creams and oils are usually fine. (energy bank bath oil and in the zone bath oil are also to be avoided).

Are your products tested on animals?

No, we do not test on animals.

How long will a pillow spray last me?

With 2/3 sprays every day, it usually lasts 4 months.

What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products?

Our signature deep sleep blend of Lavender, Camomile & Vetivert is the same, however in the sleep plus pillow spray the concentrations x 3. Deep sleep pillow spray is ideal for helping you relax and fall asleep whereas sleep plus pillow spray is for those who are restless sleepers and wakeup during the night.
Does the pillow spray work the first time you try it?
Yes. Following independent user trials, results show the efficacy after 1 night and 2 weeks. The effect is immediate for both pillow sprays. However there is also a longer term effect whereby the pillow sprays can help restore a healthy sleep pattern over time.

Can children use the pillow spray?
Both pillow sprays can be used from 3 years old.

How do the essential oils work to encourage calm and sleep?
The aroma is inhaled when you breath in and is transported by the olfactory nerves which interact with the limbic system. This is the part of the brain that controls your mood and state of mind. Smell has a powerful effect on what goes on in the brain. The essential oils in This Works' sleep blend are specifically chosen for their calming and relaxing benefits on both mind and body.

What does retinol do?

Retinol is a naturally occurring from of Vitamin A and is found in fish liver oils, eggs and some plants e.g. Carrots. Retinol treats skin ageing by increasing the amount of collagen and increasing cell renewal. It thickens the skin and reduces pigmentation.

What products have retinol in?

Our no wrinkles skin care range contains a potent concentration of the most effective anti-ageing ingredients sourced from nature, these include Retinol, Hyaluronic Acid and Vitamin C.

I have very sensitive skin, what do you recommend?
The following products have been dermatologically tested and are suitable for sensitive skin: in transit no traces, in transit skin defence SPF30, in transit spray-on moisture and no wrinkles tired eyes.

What wax are your candles made from?

The wax in our candles is soy and mineral wax.

Where can I purchase This Works?

Please visit our stockists page

Do we have microbeads in any of our products?

Are you recruiting?

Due to the rapid growth of the This Works brand we are constantly looking for new talent to join our team.
Opportunities regularly arise across all areas of the business including store consultants, sales and head office positions.
Please visit our careers page for any current vacancies.