Processing and delivering your order on time is of the upmost importance to us.
Orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 2-5 days (international deliveries vary). Orders placed on Saturdays, Sundays and holidays will be processed the following business day. This Works' business hours are Monday- Friday 09:30 – 17:30 GMT.
If it has been more than five working days and you have not received your product (UK orders), please contact This Works customer services by email at info@thisworks.com or on 0208 543 3544.
Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.
Office closed for Christmas
UK orders can take 5 working days or more to reach you.
Within the UK
Royal Mail Recorded Signed For First Class- Aim to deliver the next working day (for orders placed before 12pm), a signature will be required. = FREE
If you are not at home when Royal Mail call you can arrange a re-delivery at a more convenient time or collect at the local depot.
Please contact us on 020 8543 3544if you have any problems with arranging re-delivery or send us an email at info@thisworks.com.
International
Airmail Delivery = £10 (on some occasions we reserve the right to send via a courier, not Airmail, if this is the most convenient and secure method.)
If unsure of the destination and rates please call + 44 845 230 0499
Please appreciate that prices to all parts of the world are not the same and although we try to keep the price to the flat rate charges, possible, destinations or heavy consignments will increase the cost. Please feel free to place your order and we will let you know if there is any problem.
We cannot guarantee delivery dates for overseas delivery as they are subject to customs clearance in the destination country and adverse weather conditions.
Orders posted to countries outside the EU may be subject to import charges. thisworks.com accepts no responsibility for these – please check with your customs office before ordering if you are unsure as to whether this applies to your country.
Free Delivery to UK for Orders .
Gift Wrapping
We will happily gift wrap your order and add your personalised message for £ 2.00 – please complete on check out.
Returns
We know you will love everything you purchase from us; however should you be less than satisfied with your purchase, please return it to this works.
For a full refund (within reasonable use) return within 21 days of receipt with your original receipt.
Please ensure you wrap all goods safely and send via a secure method such as recorded delivery.
Items purchased as a set can only be returned as a complete set, not as individual items.
Refunds for items given as a gift can only be given to the original purchaser; however you can request a replacement or exchange.
Items bought from our stockists (e.g Boots) will need to be returned to them directly.